privacy policy
At YKVA, we are committed to protecting your privacy and ensuring that your personal and business information is handled with care. This policy explains how we collect, use, disclose, and protect your information when you use our website, www.ykva.site, and the subsequent virtual assistance services.
Information We Collect
We may collect the following types of information from you:
Personal Information: Your name, email address, phone number.
Business Information: Company name, business address, industry, and any other relevant business details.
Appointment Details: Information related to your virtual assistance appointments, including the nature of your request or service required.
How We Collect Information
We collect information through:
Web Forms: Information submitted via our appointment scheduling forms.
Direct Communications: Information you provide through emails, phone calls, or other direct interactions.
Use of Information
We use your information for the following purposes:
To schedule and manage virtual assistance appointments.
To provide the virtual assistance services you request.
To communicate with you about your appointments, services, and other matters.
To improve our services based on your feedback and usage.
We may use third-party services to manage and store information, including:
Web Hosting Services: These services help maintain the technical infrastructure of our website and ensure that it operates smoothly. We use encrypted methods to protect the data transmitted through this website.
Communication Tools and Web-based Platforms: Tools for scheduling and managing appointments are utilised with the engagement of encrypted communications to ensure that your information remains secure.
These services do not have access to highly detailed personal or business information beyond what is necessary for their functions. We ensure that all third-party services we use comply with strict data protection and security standards.
Legal Obligations
We may disclose information if required to comply with legal obligations or to protect the rights and safety of YKVA and its users.
We do not sell or rent your information to third parties, as YKVA is committed to maintaining required client confidentiality and data integrity.
Security of Information
We implement reasonable security measures to protect your information from unauthorised access, disclosure, or misuse. This includes using secured and/or encrypted services.
Retention of Information
We retain your information for as long as necessary to fulfill the purposes for which it was collected, including any legal or business requirements. Once no longer needed, we will securely delete or anonymise your information.
Access and Correction
You have the right to access and correct your personal information. To request access or make corrections, please contact us via the Contact section.
International Transfer of Information
We do not transfer your information outside of Australia. However, if our third-party service providers are located internationally (i.e. web infrastructure/servers), your information may be transferred to those locations. We ensure that these providers comply with appropriate data protection standards.
Cookies and Tracking
Our website may use cookies to enhance your browsing experience. For details on how we use cookies, please refer to our Cookies Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact via the Contact form.